FAQ about ROSI

ROSI is the digital host for your hospitality business: one AI with two sides. For your guests, ROSI is the voice of your business on the phone, by e-mail, in the chat and on WhatsApp. For your team, ROSI writes briefings, helps with planning and implements changes as soon as you tell her.

ROSI sounds like your business and follows your routines, brings all your guests' channels together in one system, never forgets a reservation or an agreement, is strong in group and event business and is ready fast, because we set her up for you. If you want, you're live the very next day.

ROSI is made for every hospitality business that gets calls, enquiries and reservations: restaurants, Wirtshäuser, pubs, bars, cafés, hotel restaurants, wineries, event venues, bowling and billiard venues and caterers. ROSI also works for several locations: each business gets its own settings. Examples for your business

ROSI answers calls, replies to e-mails, WhatsApp and chat messages, enters reservations in the table plan, handles event enquiries and writes briefings for kitchen and front of house. Everything comes together in one system.

Yes. There is one ROSI with the same knowledge. Your team also has an internal area that guests never see.

ROSI's packages start from €199 per month (plus VAT) with Starter. For Pro and Enterprise you get a personal quote, and we call you about it within 2 business hours at most. See packages

In the live demo you hear how ROSI sounds on the phone. In a personal demo we show you ROSI with your menu and your table plan. Go to the live demo

Yes, ROSI says so right at the start: she introduces herself as your business's digital assistant. Most guests don't mind, as long as they get an answer quickly.

ROSI says so honestly. On the phone she puts the caller through to your team, or she takes down the request and leaves it for your team as a task. No guest gets stuck in a loop.

ROSI takes all calls in parallel. At peak times no guest waits on hold and nobody gets a busy signal.

ROSI speaks German, English, Italian, Spanish, French and Chinese with your guests. You'll find audio samples in these six languages in the live demo. Hear ROSI

ROSI is available around the clock, at night, on your closing day and in the middle of service. On the phone you decide when ROSI takes over: always, only when the line is busy, or after closing time.

Guests reach ROSI by phone, e-mail, WhatsApp, the chat on your website and the reservation form on your website. If a guest switches channels, ROSI knows the history so far.

Yes. For every call, ROSI shows you the transcript, the request and the outcome.

We get to know your business: menu, rooms, opening hours, rules and the way you talk to your guests. We set up ROSI's voice, greeting, rules and design together with you. It's little work for you.

No. You keep your existing number, the calls are forwarded to ROSI.

Everything about ROSI follows your business: voice, greeting, dialect and the rules she speaks by. What your guests see appears in your design too: menu, e-mails and the widget on your website. Your own voice & style

You do. You set what ROSI offers, what she doesn't promise and when she hands over to your team.

You tell ROSI by chat or voice message, just like a colleague. New opening hours, holiday closures or the daily specials apply from then on, on the phone, by e-mail and in the chat.

ROSI works with common mailboxes, and replies go out from your own address. We sort out how to connect your mailbox during setup.

ROSI has a live connection to the Hypersoft POS system: reservations, occupied tables and guest data sync between ROSI and the POS. ROSI's partners also include ecos, Menoovo and sell & pick. For any other system: tell us what you work with, and we'll find a way. Integrations and partners

Of course. Your team enters reservations, and so does ROSI. Everything ends up in the same table plan.

You set up recurring groups once, and ROSI blocks their tables every week. Special opening hours and closing days you also enter once, and ROSI sticks to them.

ROSI answers simple enquiries herself, if you want her to. Everything else, such as celebrations and special requests, ROSI presents to you as a draft for approval.

Yes, based on your packages and prices. For special requests, ROSI gives you a draft. If a guest doesn't get back to you, ROSI follows up in a friendly way.

Yes. For set menu evenings, tastings, public holidays and large groups, you sell tickets or take deposits with ROSI. Your team sees the payment status right on the reservation.

Yes. ROSI knows your menu and the allergens from the details you provide and answers questions about the dishes. ROSI also passes guests' intolerances on to the kitchen.

ROSI writes briefings for kitchen and front of house, at the time you set. Your team reads them in ROSI, by e-mail or printed out at the pass. Open tasks from calls and chats are in the to-dos.

You set that in ROSI with roles and permissions: owner, management, front of house, kitchen and office each get their own view. The log shows who changed what and when.

ROSI's dashboard shows you calls, guests, revenue via the phone, hours saved and the share of requests ROSI resolved on her own. Beforehand, you can estimate the value for your business with the savings calculator. Go to the savings calculator